Your Privacy, Protected
This Privacy Policy explains how Zentix IT Solutions (“Zentix”, “we”, “us”) collects, uses, stores, and protects your personal information when you use our website, shop, or services.
1) Who we are
Zentix IT Solutions provides ICT products and services including hardware procurement, networking, CCTV/security solutions, and technical support. If you have privacy questions, contact us at info@zentix.co.za.
2) Information we collect
We may collect the following information:
- Contact details (name, email address, phone number)
- Delivery details (address, suburb/city, province, postal code)
- Order/quote details (products selected, quantities, notes)
- Service request details (service type, address, problem description, urgency)
- Technical data (IP address, device/browser info, pages visited, referral source)
- Messages you send us (email, WhatsApp, forms)
3) How we collect information
- When you submit a quote or order request through our website
- When you submit a service request form
- When you contact us via email, phone, or WhatsApp
- Automatically through cookies and analytics tools (where enabled)
4) Why we use your information
We use your information to:
- Respond to quote requests and confirm pricing/availability
- Process orders, deliveries, and after-sales support
- Schedule and deliver technical support/service calls
- Communicate with you about updates, changes, or issues
- Improve website performance, security, and user experience
- Meet legal, tax, or compliance requirements (where applicable)
5) Cookies & analytics
Our website may use cookies to improve site functionality and understand how visitors use our pages. Cookies may remember preferences, help measure traffic, and improve performance.
You can disable cookies in your browser settings, but some site features may not work correctly.
6) Sharing your information
We do not sell your personal information. We may share it only when needed to provide our services, for example:
- Courier/delivery partners to deliver your goods
- Payment processors/banks where you choose to pay (if enabled)
- Service providers who help us operate the website (hosting, email delivery, security)
- Legal authorities if required by law or to protect our rights
7) Data security
We take reasonable technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.
8) Data retention
We keep personal information only as long as necessary for the purposes described in this policy, including record-keeping, support history, and legal obligations.
9) Your rights
You may request to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Request deletion (where legally possible)
- Object to certain processing (where applicable)
To make a request, email info@zentix.co.za.
10) Third-party links
Our website may contain links to third-party websites (e.g., suppliers, social platforms). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
11) Children’s privacy
Our services are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided data to us, contact us so we can remove it.
12) Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date.
For questions, contact info@zentix.co.za.